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Proceed to Fix Schedule

Turnaround times from when the device has been received

  • Phones, tablets and smart watches: 3-5 business days
  • Diagnostics: Send and receive update within 10 business days
  • Computers: Up to 10 business days
  • Data Recovery: Up to 10 business days

These turnaround times are subject to parts availability. If additional parts must be ordered in order to complete the repair, these turnaround times may be longer

Please select your preferred collection date. Please note that you are making a request at this stage and will contact you soon to confirm your booking.

Our logistics partner collects devices between 9:30-12:00 each morning and will drop back devices between 14:30-18:00.

Confirm date and set the appointment time


Collect request information

Collection Date:

Please note that you are now submitting a collection request. Our team will be in touch with the next business hour to confirm your collection.

Please enter the address where you would like your device collected from:

*You will be contacted within the next business hour unless your booking request is made between 2pm –9am, or over the weekend, our Customer Care team will be in touch the next working day from 9am to confirm your courier pick up time.*